Privacy Policy

Last updated:

1. Introduction

Queblornzomralex ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our journaling workshops and creative writing programmes.

We are based at 123 Columbia Road, London E2 7RG, United Kingdom, and we operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our website or participating in our workshops, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our services, when you participate in activities on our website, or when you contact us directly. The personal information we collect may include:

• Name and contact details (email address, telephone number, postal address)
• Information provided through our contact forms and enquiry submissions
• Workshop registration and booking information
• Payment and billing information when you purchase our services
• Any other information you choose to provide in correspondence with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your usage of our website. This information may include:

• Device information such as your IP address, browser type and version, operating system, and device identifiers
• Usage data including pages visited, time spent on pages, navigation paths, and referring website addresses
• Location data based on your IP address (country and region level only)
• Cookie data and similar tracking technologies as described in our Cookies Policy

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing partners, and publicly available sources. This information may be combined with other information we collect about you to improve our services and communications.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services, including our journaling workshops and creative writing programmes
• To process your bookings, registrations, and payments for our workshops
• To respond to your enquiries, comments, and requests for information
• To send you administrative information, such as booking confirmations and workshop schedules
• To send you marketing communications about our services, where you have consented to receive such communications
• To personalise your experience and deliver content relevant to your interests
• To monitor and analyse trends, usage, and activities on our website
• To detect, prevent, and address technical issues, security incidents, and fraudulent activity
• To comply with legal obligations and enforce our terms and policies

4. Legal Basis for Processing

Under UK GDPR, we must have a valid legal basis for processing your personal data. The legal bases we rely on include:

• Contract: Processing is necessary for the performance of a contract with you, such as when you book a workshop
• Consent: You have given clear consent for us to process your personal data for specific purposes, such as marketing communications
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests
• Legal Obligation: Processing is necessary to comply with legal or regulatory obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, and email delivery
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose your information if required by law, court order, or other legal process
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users and the public

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal data
• Access controls limiting who can access personal information
• Regular security assessments and updates
• Staff training on data protection and security practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have certain rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances
• Right to Restrict Processing: You have the right to request restriction of processing of your personal information
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format
• Right to Object: You have the right to object to processing of your personal information, including for direct marketing
• Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, unless the request is complex or we receive multiple requests.

9. International Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities or adequacy decisions recognising the receiving country provides adequate data protection.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Queblornzomralex
123 Columbia Road, London E2 7RG, United Kingdom
Phone: +44 20 7729 9635
Email: contact@queblornzomralex.world

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data protection rights have been violated.